Here at KRYLX®️ we value or customers and their experience however, customer takes full responsibility knowing what they are purchasing. Due to the nature of these products, we do not offer exchanges, substitutions, store credit or refunds. Please note: All colors appear differently on different screens, different lighting, different swatches, and different skin tones. Some colors are more pigmented than others depending on the formula base.
Order Discrepancies: In the rare event that you experienced an issue with your order, such as a missing item, incorrect item received, damaged, or a defective item, please fill out the Order Assistance Form and we will get that resolved for you!